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patient engagement

The growing financial impact of patient satisfaction
The growing financial impact of patient satisfactionWith more healthcare costs being shifted to consumers, they are expecting more from their providers.
Finding ways to communicate directly with and provide tailored services to LGBT individuals has been a challenge for managed care organizations, but experts say breaking barriers is imperative.
Physicians need to be more like the Ritz-Carlton to improve healthcare
Physicians need to be more like the Ritz-Carlton to improve healthcareThere could not be anything more different than the experience one has between checking in at the doctor’s office and checking in to the Ritz-Carlton.
Two Willis Towers Watson surveys have interesting findings about employee healthcare benefits.
How to improve patient engagement through technologyElectronic health records and portals are not perfect, but they do offer physicians a way to connect with patients
Patient engagement and diagnosis: bridging the communication gapEngaging patients and using plain language is one of the most effective ways to improve communication with patients, and therefore reduce the likelihood of malpractice incidents.
How to Deal with Your Worst Customers
How to Deal with Your Worst CustomersAll pharmacists have faced a bad situation with a customer. Here are some tactics for  turning it around—and what to do when you can’t. 
Here are 3 ways that technology can tap into the powerful network of non-clinical patient influencers who will ultimately impact a patient’s healthcare decisions and behavioral changes.
These trends emerge from CDW’s Patient Engagement Perspective Study, but surprisingly one tech trend didn’t make the cut.
Roundup of the APhA 2017 Annual Meeting and ExpositionThis year's meeting highlighted the opioid epidemic and ways pharmacists can improve patient care.